Order Cancellation Policy
At The Street Jackets, we completely understand that sometimes plans change. Whether you ordered by mistake or simply changed your mind, our cancellation process is designed to be simple, transparent, and stress-free — giving you complete peace of mind with every purchase.
1. Cancellation Window
You can cancel your order within 24 hours from the time your purchase was completed.
If your order hasn’t been shipped or handed to the courier yet, we’ll cancel it right away and issue a full refund to your original payment method.
2. Full Refund Guarantee
If your cancellation request is made within the 24-hour period:
You’ll receive a 100% refund (no deductions or fees).
Refunds are processed within 24–48 hours after approval.
The refunded amount typically appears in your bank or PayPal account within 5–7 business days, depending on your payment provider.
3. No Hidden Fees or Deductions
At The Street Jackets, we believe in fairness and transparency.
That’s why we never charge cancellation or restocking fees.
Restocking Fee: £0
4. How to Request a Cancellation
If you wish to cancel your order, please contact our Customer Support Team as soon as possible.
Provide the following details for quick assistance:
Your order number
The email address used for your purchase
Email: support@thestreetjackets.com
Phone/WhatsApp: +44 742 917 1704
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Our team will confirm whether your order is still eligible for cancellation and guide you through the process.
5. Conditions for Successful Cancellation
Your order must not have been dispatched to qualify for cancellation.
Once an order is shipped, it can no longer be cancelled — however, you can still return the product after delivery under our official Return & Exchange Policy.
6. Orders Not Eligible for Cancellation
Unfortunately, cancellations cannot be accepted for:
Orders that have already been shipped or handed over to the courier
Custom or personalized products (if applicable)
Once your parcel is in transit, it falls under our return and refund process instead of cancellation.
7. Order Cancellation by The Street Jackets
In rare cases, The Street Jackets may cancel an order for reasons beyond our control, including:
The product is out of stock or discontinued
Payment authorization failed or could not be verified
Pricing or listing error on our website
The order was flagged as fraudulent or high-risk
If such a situation arises, we’ll notify you immediately and issue a full refund with no deductions.
8. Refund Processing Timeline
Once your cancellation has been confirmed, your refund will:
Be initiated within 24–48 hours, and
Reflect in your account within 5–7 business days, depending on your bank or payment gateway.
We’ll send you a confirmation email once the refund has been processed.
9. Policy Updates
The Street Jackets reserves the right to modify or update this Order Cancellation Policy at any time to align with legal requirements, payment partner policies, or internal process improvements.
Any changes will take effect immediately upon publication on this page.
10. Need Assistance?
Our friendly support team is always here to help you with your order, payment, or cancellation request.
Email: support@thestreetjackets.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
At The Street Jackets, your satisfaction is our top priority. We aim to make every shopping experience smooth — from purchase to delivery, and even cancellations when needed.