Privacy Policy

Your privacy matters to The Street Jackets, and we believe every customer has the right to clearly understand what information is collected, why it is collected, and how it is used.

This Privacy Policy explains everything in simple and transparent language so you can shop with confidence on our website. By using our website, you agree to the practices explained below.

1. Why We Collect Your Information

We collect certain information to provide you with a smooth, secure, and reliable shopping experience. Without some basic details, we would not be able to process or deliver your orders, or assist you properly.

We mainly collect information to:

• Process and deliver your orders
• Communicate with you about your purchase, like order updates or support queries
• Prevent fraud, spam, or unauthorized activities
• Comply with legal and payment related obligations
• Show relevant products, offers, or recommendations

We only collect information that is necessary to fulfill your orders and professionally serving our customers better.

2. What Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Details You Provide:

• Name, email, phone number, and shipping address (for orders and delivery).

• Payment information (Payment information is securely processed via SSL encryption through Stripe. We do not store or have access to your full card details, as all sensitive payment information is handled directly by Stripe in accordance with industry security standards.).

Automatically Collected Data:

When you browse our website, some information may automatically be collected, such as:

• Device and browsing info (pages visited, clicks, time spent) to improve site performance.
• Cookies that help remember your preferences and cart items.

Communication Information

If you contact us through email, number or contact form we may keep records of those conversations to help resolve your concerns better in the future.

3. How We Use Your Information

Your information is used responsibly.

We may use your information to:

• Process your purchases securely
• Deliver your order correctly
• Send shipping and tracking updates
• Respond to your questions and requests
• Improve website for the better user experience

We do not sell or share your personal information to third parties.

4. How We Share Your Information

To operate our store efficiently, some information may be shared with trusted third party service providers.

These may include:

• Payment service providers (Stripe typically collects essential customer details such as name, email address, billing information, and payment details (card information) to securely process transactions)
  
  Note: We do not store or have access to your card details. All payments are processed securely through stripe to ensure your information remains safe and protected.
• Shipping and courier companies (such as shipping address, contact number and customer name).
• Website hosting providers (our website platform ( WordPress/WooCommerce) processes orders and may access basic details like your name, address, and contact number only to complete your order.

These companies only receive the information necessary to perform their services and are expected to keep your information secure and confidential.

We may also share information if legally required by law, court order, or government authorities.

5. Cookies And Tracking

Like most modern websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your shopping cart
• Save your preferences
• Understand website traffic and performance
• Improve website functionality
• Provide a smoother shopping experience

Cookies do not give us access to your device or private files.

You can disable cookies through your browser settings if you prefer, although some website features may not function properly afterward.

6. How We Protect Your Data

We take customer security seriously and use reasonable technical and organizational measures to protect your information.

These measures may include:

• Secure SSL encryption
• Protected payment processing
• Restricted access to customer data
• Regular website monitoring and security checks

While we work hard to keep your information secure, and we continuously improve our systems to maintain a safe shopping environment.

7. Your Rights As a Customer

Being our valued customer, you have rights regarding your personal information and you are always in control of your data.

You may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Update your account details
• Request deletion of your data where legally permitted
• Opt out of marketing communications
• Ask questions about how your data is used

We respect customer privacy rights and aim to respond to all genuine requests within a reasonable timeframe.

8. Transparency And No Hidden Practices

We are fully transparent:

• We only collect what we tell you.
• No hidden data tracking beyond what’s necessary for your experience.
• No surprise charges or secret sharing with other companies.

9. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to remove that information from our systems.

Parents or guardians who believe their child may have shared information with us can contact us anytime.

10. Updates To This Policy

We may occasionally update this Privacy Policy to reflect:

• Changes in laws or regulations
• Website improvements
• New services or business practices

Any updates will be posted on this page with the revised effective date.

We encourage customers to review this page periodically to stay informed.

11. Contact Us Anytime

If you have any questions about this Privacy Policy or how your information is handled, please feel free to contact us.

Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay Kent CT6 7BB United Kingdom

We are always happy to assist our customers and address any privacy related concerns professionally and respectfully.