Payment Policy

We aim to provide a secure, simple, and transparent payment experience for all customers. This Payment Policy explains how payments are processed, what payment methods we accept, and what to do if you experience any payment related issue. 

1. Accepted Payment Methods

We use the secure payment gateway stripe to process online payments on our website. Stripe accepts major debit and credit cards including:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• JCB

All payment information is processed securely and encrypted directly by Stripe. We do not store or have access to your full card details

Digital Wallets

For faster and more convenient checkout, we may also support secure digital wallet payment methods such as:

• Google Pay
• Apple Pay

2. Currency

All prices displayed on our website are listed in British Pounds Sterling (GBP £) unless stated otherwise.

3. Secure Payment Processing

We take payment security seriously.

All transactions on our website are processed through secure and encrypted payment gateway Stripe to help protect your payment information during checkout.

We do not store sensitive card details such as your full credit card number or CVV information on our servers.

4. Payment Confirmation

Once your payment is successfully completed:

• You will receive an order confirmation email
• Then your transaction will be in verification process once it is verified.
• Your order will move into processing
• A payment receipt may also be issued depending on your payment method

If you do not receive confirmation, please check your spam or junk folder before contacting support.

5. Failed Payments

Sometimes payments fail, here’s what you can do:

• Check your card details to make sure card number, expiry date, CVV, and billing address are correct.
• Check with your bank sometimes payments are blocked for security reasons; call your bank to authorize the transaction.
• Try another card or payment method if possible.
• Still not working? Contact us, and we’ll help.

6. Double Charges Or Pending Payments

• If you see multiple charges on your statement, don’t panic. Sometimes banks place temporary holds that disappear in a few days.
• If you believe you’ve been charged twice, contact us immediately with proof, and we’ll investigate and issue a refund.

7. Payment Gateway Issues

While we work with trusted payment providers, technical interruptions may occasionally occur during checkout.

If you experience:

• Payment page errors
• Checkout loading issues
• Failed transactions
• Website payment interruptions

Please wait a few minutes and try again. If the issue continues, contact our support team for assistance.

8. Security & Fraud Prevention

To protect both customers and our business, certain orders may be subject to additional verification or security checks. If your payment is flagged, we may request additional confirmation (like email or phone verification) before shipping.

We reserve the right to:

• Cancel suspicious transactions
• Request verification information when necessary
• Refuse orders flagged as potentially fraudulent

These measures help maintain a safe shopping environment for everyone.

9. Transparency On Fees

We believe in honest and transparent pricing.

The total amount charged will be clearly displayed during checkout before payment is completed.

We do not add hidden payment processing fees from our side.

However, your bank or card provider may apply:

• Transaction fees
• Currency conversion charges
• Banking service fees

These charges are controlled by your financial institution.

10. Need Help?

If you have any questions regarding payments, billing issues, or checkout assistance, our support team will be happy to help.

Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay CT6 7BB United Kingdom