Order Cancellation Policy
At The Street Jackets, we understand that customers may sometimes need to cancel an order after placing it. This Order Cancellation Policy explains how cancellations work, when an order may still be canceled, and how refunds are handled.
1. Cancellation Time Frame
You may cancel your order for a full refund within 48 hours of receiving your order confirmation email.
To cancel your order, please contact us immediately through any of the following methods:
- Contact Form: Contact Us Page
- Phone: +44 7828 707674
- Email: support@thestreetjackets.com
2. Orders Already Dispatched
If your order has already been shipped or dispatched, it usually cannot be canceled.
In such cases, customers may need to wait until the order is delivered and then follow our Return Policy to return it.
3. Refunds for Canceled Orders
If your cancellation request is received within the allowed 48-hour window:
A full refund will be issued to your original payment method.
Refunds are processed immediately after approval, and you will receive a confirmation email once completed. The refunded amount usually appears in your account within 10 business days.
We do not charge any cancellation or restocking fees.
4. How to Request a Cancellation
To cancel your order, please contact our customer service team through any of the following methods:
- Contact Form: Contact Us Page
- Phone: +44 7828 707674
- Email: support@thestreetjackets.com
Please include your order number or registered email address for faster processing. Our team will confirm whether your order is still eligible for cancellation.
5. Conditions for Successful Cancellation
A cancellation can only be approved if:
The order has not yet been shipped.
The request is made within the 48-hours period after the purchase.
If the order has already been dispatched, you can still return it once delivered, as per our Return Policy.
6. Cancellations by The Street Jackets
In rare situations, The Street Jackets may cancel an order due to:
- Product unavailability
- Pricing or technical errors
- Payment authorization issues
- Suspected fraudulent activity
- Incorrect customer information
If we cancel your order, customers will be notified. Moreover, refunds for cancelled orders are typically processed within 24 hours, and the amount usually appears in your account within 10 business days.
8. Updates to This Policy
We may update or revise this policy periodically to ensure fairness and transparency.
Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions regarding this order cancellation policy, please contact us:
Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay CT6 7BB United Kingdom