Return & Exchange Policy
30-Day Easy & Effortless Returns and Exchanges
At The Street Jackets, we take pride in every stitch, finish, and detail. While we hope you love your purchase, we understand that sometimes a return or exchange might be needed — and we’re here to make that process swift, smooth, and stress-free.
Our policy is designed with you in mind — transparent, customer-first, and aligned with the highest service standards.
1. How to Request a Return or Exchange
If you’d like to initiate a return or exchange, please reach out to our customer support team first:
Email: support@thestreetjackets.co.uk
Call / WhatsApp:
Hours: Monday – Friday, 9 AM – 5 PM (GMT)
When contacting us, please include the following details:
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Your order number
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The reason for return or exchange
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(If applicable) a photo of the product or issue
Once your request is reviewed, our team will email you a prepaid return label along with simple, step-by-step return shipping instructions.
Important: Please do not send items back without contacting us first. Unauthorized returns may not be processed.
2. Return Shipping & Labels
At The Street Jackets, your convenience comes first.
We proudly cover all return shipping costs in every situation — whether it’s a return or exchange.
You’ll receive a prepaid return label directly from us, so you won’t have to pay anything out of pocket or arrange your own shipping.
Our returns are handled exclusively through trusted global courier partners, including:
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UPS
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USPS
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FedEx
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Skynet
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DHL
This ensures your parcel is fully traceable and securely delivered back to us.
3. Return Window
You may return or exchange any product within 30 calendar days of receiving your order.
This extended return period gives you extra flexibility to ensure your purchase is just right.
4. Return Eligibility
To qualify for a return or exchange, please ensure:
The item is unused, unworn, and unwashed.
It is returned in its original condition and packaging.
All tags and accessories are intact.
You can provide a valid proof of purchase (order number or receipt).
Items that show signs of wear, damage, or alteration may not be accepted.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of delivery and include photo proof of the issue.
We’ll arrange an immediate replacement, exchange, or full refund — whichever you prefer — and handle the courier claim on your behalf.
Our goal is simple: to resolve the issue quickly and ensure you’re completely satisfied.
6. Refund Processing & Timelines
Once we receive and inspect your returned item, we’ll process your refund within 24–48 hours.
Refunds are issued to your original payment method.
Typical refund timelines:
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UK & EU: 3–5 business days
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International: 5–7 business days
If it’s been over 10 business days and you haven’t received your refund:
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Recheck your bank or card statement.
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Contact your payment provider to confirm if the refund is pending.
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If unresolved, email support@thestreetjackets.co.uk and our team will assist immediately.
7. Your Consumer Rights
At The Street Jackets, your confidence and trust are our priorities.
Our policy complies fully with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give customers a 14-day cooling-off period for online purchases.
We proudly go beyond the legal requirement — offering an extended 30-day return window, giving you extra peace of mind.
8. No Restocking or Hidden Fees
We believe in honesty and transparency.
That’s why we never charge restocking, handling, or hidden fees.
Your refund will always match exactly what you paid — simple, fair, and transparent.
9. Exchange Requests
Need a different size or color? No problem.
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Exchanges can be requested within 30 days of delivery.
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We’ll process your replacement order immediately upon receiving the original item.
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If your requested size or color is unavailable, we’ll issue a full refund instead.
All exchanges are shipped free of charge — with no extra costs for return or re-delivery.
10. Contact Us
If you have any questions or need assistance with a return, our friendly support team is here to help.
Email: support@thestreetjackets.co.uk
Call / WhatsApp:
Website: https://www.thestreetjackets.co.uk
Business Hours: Monday – Friday, 9 AM – 5 PM (GMT)
Highlights of Our Promise
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Free return shipping covered by The Street Jackets in all situations
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Prepaid return labels provided for every return or exchange
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Trusted couriers: UPS, USPS, FedEx, Skynet & DHL
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No restocking fees or deductions — full refund guaranteed
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Fully compliant with UK consumer protection laws
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Customer-first, Google-approved policy wording