Shipping & Delivery Policy
Thank you for choosing The Street Jackets, your trusted destination for premium leather jackets and outerwear. We’re committed to delivering every order safely, promptly, and transparently—without hidden fees or surprises.
1. Shipping Coverage Across the United Kingdom
We proudly ship to every corner of the UK, ensuring your jacket arrives swiftly and securely. Our delivery coverage includes:
UK Mainland – Reliable and fast delivery to your doorstep
Scottish Highlands – Extended access for remote and rural locations
Northern Ireland – Full delivery service without extra charges
Channel Islands – Safe and timely shipping to island destinations
Please note: At this time, international shipping is not available.
2. Trusted UK Courier Partners
To ensure speed, security, and professionalism, we collaborate with top-rated UK delivery partners, including:
Royal Mail
Evri (Hermes UK)
DPD
FedEx UK (when applicable)
Each order is handled with care and dispatched through the most suitable courier based on your delivery location.
3. Free Shipping & VAT Transparency
We believe in clear and honest pricing.
Free UK Shipping – No delivery fees added at checkout.
Prices Include VAT – All listed prices already include UK VAT (Value Added Tax).
The amount shown at checkout is the final total you pay—no hidden or unexpected costs.
4. Order Processing Timeline
We ensure every jacket meets our premium quality standards before dispatch.
Processing time: 2–3 business days
Orders placed after 5:00 PM GMT or on weekends/public holidays are processed the next business day
Each order is thoroughly inspected, packaged securely, and prepared for shipment during this period.
5. Estimated Delivery Time
Once dispatched, delivery typically takes 4–5 business days across the UK.
Total expected timeframe: 6–8 business days from the purchase date (including processing).
We’ll notify you promptly if there are any exceptional delays due to weather, courier issues, or public holidays.
6. Shipping & Delivery Timeframe
Orders placed after 5:00 PM GMT are processed the following business day.
This ensures proper packaging, quality checks, and timely dispatch.
7. Real-Time Tracking & Updates
Once your parcel leaves our warehouse, you’ll receive a shipping confirmation email containing:
Your tracking number
Courier name and link to track your order
You can easily monitor your shipment’s journey and estimated delivery date directly through the courier’s website.
8. Missed Deliveries or Address Corrections
If you miss a delivery, couriers will either:
Attempt a redelivery, or
Leave a collection card/message with further instructions
If you need to update your delivery address, please contact us immediately at support@thestreetjackets.com.
Address changes can only be made before dispatch.
9. Lost or Damaged Shipments
If your order shows as “delivered” but you haven’t received it:
Verify your address and nearby safe places.
Check with neighbours or household members.
Contact the courier using your tracking number.
If your parcel is confirmed lost or arrives damaged, email us at support@thestreetjackets.com with your order number and relevant photos.
We’ll quickly arrange a replacement or full refund, depending on your preference.
Return shipping costs are fully covered by The Street Jackets.
10. Possible Delivery Delays
Occasionally, delivery times may vary due to:
Extreme weather
Courier network delays
National holidays or strikes
If any such issue occurs, our team will notify you immediately and ensure the situation is resolved as soon as possible.
11. Customer Support
Our customer care team is always ready to help with shipping, tracking, or delivery inquiries.
Email: support@thestreetjackets.com
Working Hours: Monday–Friday, 9 AM–5 PM (GMT)
At The Street Jackets, your satisfaction is our priority — from the moment you place your order until it arrives safely at your door.