Frequently Asked Questions (FAQs)

We understand that customers may have questions before or after placing an order. To make your shopping experience easier, we have answered some of the most common questions below in a simple way.

Order Processing, Shipping & Delivery

1: How long will it take for processing, shipping, and delivery?

• Handling or Processing Time: 2–3 business days (orders fulfilled Monday to Friday).
• Transit Time: 3–4 business days (shipments made Monday to Friday).
• Total Delivery Time: 5–7 business days from order placement to delivery.
• Cut-off Time: Orders placed after 5:00 PM UK Time are processed the next business day.
• Business Days: Our operations run from Monday to Friday. Please note that we do not process or dispatch orders on weekends or UK public holidays Orders placed on weekends or UK public holidays are processed on the next working day.

Please note that delivery timelines are estimates and may occasionally vary due to:

• High seasonal demand
• Weather conditions
• Courier delays
• Public holidays
• Remote delivery locations

If any unexpected delay occurs, we will do our best to keep you informed.

Shipping & Coverage

2: Do you ship worldwide?

At the moment, we only ship within the United Kingdom. We currently do not offer international shipping services.

Returns, Refunds & Exchanges

3: What if I need to return or exchange my order?

If you would like to request a return, refund, or exchange, please contact our support team within the eligible return period. Our team will review your request and guide you through the next steps. Returned items must be unused, in original condition, and include the original packaging.

• Refunds are processed after confirmation and usually appear in your account within up to 7 business days.
• Exchange orders follow the same processing and delivery timeframe as normal orders, with an estimated total delivery time of 5–7 business days.
• If you do not receive your refund within the mentioned timeframe, please contact us and our support team will look into the issue.

For complete details, please review our Return & Refund Policy.

Order Cut-Off Time

4: When do you process daily orders?

• Cut-off Time: Orders placed after 5:00 PM UK Time are processed the next business day.

Size Selection

5: How do I find my perfect size?

We recommend checking the size chart available on the product page before placing your order. If you are unsure about sizing, our support team will be happy to assist you with general sizing guidance.

Order Confirmation & Emails

6: Why is it important to check my email?

Your email is important because we send:

• Order confirmations
• Shipping updates
• Tracking details
• Return or support responses

Please also check your spam or junk folder, as some emails may occasionally appear there.

Color Variation 

8: The jacket I received looks slightly different from the website. Why?

We try our best to display product colors and textures as accurately as possible. However, slight variations may occur due to:

• Screen brightness and display settings
• Photography lighting
• Device differences

Minor color differences are normal in online shopping.

Payment Issues

9: My payment didn’t go through. What should I do?

If your payment fails:

• Double-check your card details
• Ensure sufficient funds are available
• Try another payment method
• Contact your bank

If the issue continues, please contact our customer service team through any of the following methods:

• Contact Form: Contact Us Page
• Phone: +44 7828 707674
• Email: support@thestreetjackets.com

Changes in my order

9: Can I change my order after placing it?

If your order has not yet been processed or dispatched, we may be able to help with modifications such as:

• Address changes
• Size changes
• Product updates

Please contact us as soon as possible after placing your order.

Guest Checkout

10: Do I need an account to shop?

No, customers can place orders using guest checkout without creating an account.

Track Your Order

11: How can I track my shipment?

Once your order is shipped, tracking details will be sent to your email address. You can also track your order through our tracking page using your Order ID and email address.

Missing Order Details

12: I didn’t receive my order confirmation. What should I do?

Please first check your spam or junk folder. If you still cannot find the confirmation email, contact our support team and we will gladly assist you.

Payment Methods

13: What payment options do you accept?

We use the secure payment gateway stripe to process online payments on our website. Stripe accepts major debit and credit cards including:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• JCB

All payment information is processed securely and encrypted directly by Stripe. We do not store or have access to your full card details

Digital Wallets

For faster and more convenient checkout, we may also support secure digital wallet payment methods such as:

• Google Pay
• Apple Pay

Secure Shopping

14: Is shopping online safe on your website?

Yes. We use secure and encrypted payment systems to help protect customer information and payment details during checkout.

Our website is protected with SSL (Secure Socket Layer) encryption, which ensures that all data transferred between your browser and our website remains private and secure.

Coupon Codes

15: How can I use a discount code?

You can enter your coupon or discount code during checkout before completing payment. If the code is valid, the discount will automatically apply to your order total.

Sustainability

16: Are your jackets environmentally friendly?

We are committed to more responsible and sustainable practices wherever possible. Our jackets are designed with durability in mind, encouraging long term use and reducing unnecessary waste. We also aim to improve our materials, packaging, and production processes over time to minimise our environmental impact. 

Free Return Shipping

17: Do you charge for return shipping?

No. We provide a prepaid return shipping label, so customers do not have to pay for return shipping when returning items.

Return / Refund & Exchange Updates

18: Will I be notified once my return or exchange is processed?

Yes. Once your returned item is received and reviewed, we will notify you regarding:

• Refund approval
• Exchange processing
• Return status updates

Shipping Cost

19: What are your shipping charges?

We currently offer free shipping within the United Kingdom.

Address Changes

20: Can I change my shipping address?

Yes, address changes may be possible if the order has not yet been dispatched. Please contact us immediately if you need to update your delivery information.

Missed Delivery

21: What if I’m unavailable at the time of delivery?

If you miss a delivery attempt, the courier may:

• Attempt redelivery
• Leave delivery instructions
• Hold the parcel at a local pickup location

Please follow the courier instructions provided in your tracking updates.

Contact Us

If you have any questions regarding this order cancellation policy, please contact us:

Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay Kent CT6 7BB United Kingdom