Return & Refund Policy

30-Day Return Window at The Street Jackets, we aim to provide a clear and transparent returns / refunds and exchanges process in accordance with UK consumer protection regulations.

Customer satisfaction is very important to us. We understand that sometimes a product may not meet your expectations or you may need a different size or style.

This Return & Refund Policy outlines the conditions, process, and timelines for returning products purchased from The Street Jackets. Our objective is to make returns fair, transparent, and easy to complete.

1. Eligibility For Return / Refund & Exchange

A product may be returned under the following conditions:

• The return request is submitted within 30 days from the date of delivery.
• Be unused and unworn
• Be in its original condition
• Include original tags and packaging
• Not show signs of damage caused after delivery

Note: You received an incorrect item, a defective product, or a damaged product (must be reported within 48 hours of delivery, supported with photos).

Please contact our support team before sending any item back so we can guide you through the correct return process.

2. Conditions When Returns Are Not Accepted

To maintain fairness and quality, returns will not be accepted under these conditions:

• The item has been worn, washed, altered, or damaged after delivery.
• The return request is made after 30 days from the delivery date.
• The product is labeled as final sale during purchase.
• The item is returned without the original packaging, accessories, or tags.
• The product is damaged during return shipping due to insufficient or improper packaging by the customer.

We reserve the right to inspect all returned items before approving a refund or exchange.

3. Return Shipping Costs

The Street Jackets cover the return shipping cost for all eligible returns.

Once your return request is approved, we will provide you with a prepaid return label.

You simply need to download and print the label, attach it securely to the parcel, and drop the package off at the nearest courier location according to the selected shipping label instructions.

4. Return Process

Initiate a Return

• Contact our support team with your order number, product details, and reason for return.
• Our team will confirm eligibility and guide you through the process.

Prepare the Item

• Ensure the item is unused, in its original condition, and packed with all tags, accessories, and protective packaging.
• You simply need to download and print the label, attach it securely to the parcel, and drop the package off at the nearest courier location according to the selected shipping label instructions.

Ship the Item

• Use the provided prepaid return label to send the item back.
• Returns sent without this label may result in delays or complications

Inspection and Approval

• Once received, your return will be inspected within 1 business day.
• You will be notified via email regarding the status of your return.

Next Step

• If the return is approved, the next step (refund or exchange) will be initiated as per the respective policy.
• If the return does not meet eligibility, our team will provide a written explanation.

7. Timeline For Refunds & Exchange

• Inspection of returned item: within 1 business day of receipt.
• Approval: If your return is approved, and you have selected the full refund then it will be issued to your original payment method or if you have selected the exchange then it will be initiated accordingly.
• Refunds Process Time: Refunds are processed immediately after approval, and you will receive a confirmation email once completed. The refunded amount usually appears in your account within 10 business days.

Note: If the amount is not received within this time frame, please contact us and inform us, and our support team will look into the issue.

• Exchange Process Time: Exchange orders follow the same processing and delivery time as normal orders: processing/handling within 2–3 business days and shipping/transit within 3–4 business days, with a total delivery time of 5–7 business days.
  

9. Transparency & Fairness

At The Street Jackets, we believe in clear and open communication. For that reason:

• All return scenarios and conditions are explained in advance.
• Customers are always informed in writing if a return is denied or adjusted, along with the exact reason.
• If the error is on our side, we take full responsibility for correcting it.
• There are no hidden fees or unexpected deductions.

10. Restocking Fees

We do not charge restocking fees. Our goal is to make the return process as simple and hassle-free as possible for our customers.

11. Contact Us For Return Assistance

If you have any questions regarding shipping, delivery updates, or tracking assistance, our support team will be happy to help.

Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay CT6 7BB United Kingdom

We are always happy to assist our customers and address any return related concerns professionally and respectfully.