Shipping Policy

We understand that when you place an order online, you want clear information about processing time, delivery time, shipping charges, tracking updates, and what happens if any issue occurs during transit.

Our Shipping Policy explains everything in a simple and transparent way so you always know what to expect when shopping with us.

1. Where We Ship

At the moment, we only ship within the United Kingdom.

At this time, we do not offer international shipping. However, we may expand our delivery locations in the future. If this changes in the future, an announcement will be made on our website. 

2. Order Handling / Processing & Shipping Timelines

• Handling or Processing Time: 2–3 business days (Orders fulfilled from Monday to Friday).
• Transit Time: 3–4 business days (shipments made Monday to Friday).
• Total Delivery Time: 5–7 business days from order placement to delivery.
• Cut-off Time: Orders placed after 5:00 PM UK Time are processed the next business day.
• Business Days: Our operations run from Monday to Friday. Please note that we do not process or dispatch orders on weekends or UK public holidays Orders placed on weekends or UK public holidays are processed on the next working day.

Please note that delivery timelines are estimates and may occasionally vary due to:

• High seasonal demand
• Weather conditions
• Courier delays
• Public holidays
• Remote delivery locations

If any unexpected delay occurs, we will do our best to keep you informed.

3. Trusted UK Courier Partners

To ensure reliable and secure deliveries, we work with trusted UK courier providers such as:

• Royal Mail
• DPD UK
• Evri

The courier used for your order may vary depending on your delivery location and operational availability.

4. Shipping Costs

We proudly offer free shipping to our valued customers across the United Kingdom.

Please note that we do not charge any additional delivery fees beyond the amount shown at checkout. If any courier or shipping provider asks you to pay extra charges, kindly contact us before making any payment.

Note: At the moment, we only offer standard shipping and do not provide express delivery services. If this changes in the future, updates will be announced on our website.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email
• Tracking details

Note: Kindly also check your spam or junk folder, as sometimes emails may be delivered there.

You can use the tracking number provided to monitor your parcel’s delivery progress directly through the courier’s tracking system.

You can also track your order anytime through our tracking page by entering your Order ID and email address to view the current status of your shipment.

6. Shipping Address & Contact Details

To avoid delivery issues, please ensure that:

• Your shipping address is complete and accurate
• Your phone number and email address are entered correctly
• Apartment numbers and postal codes are included where necessary

Incorrect or incomplete details may result in delivery delays or failed deliveries.

If you notice any mistake in your shipping information, please contact us as soon as possible before dispatch.

At the time of placing your order, please make sure to provide your complete shipping address, including:

• Apartment / House Number
• Street Address
• City
• County (Optional)
• ZIP / Postal Code

Kindly also provide a valid contact number, as our shipping partners may contact you before the delivery attempt to ensure smooth and successful delivery.

7. Possible Shipping Issues & Our Solutions

We understand that shipping issues can occasionally happen. If they do, we are here to help.

Delayed Deliveries

If your order takes longer than expected, our team will coordinate with the courier and provide updates as soon as possible.

Lost or Stolen Packages

• If tracking shows “delivered” but you did not receive your package, first check with neighbors or your household members if they received it.
• Double-check your delivery address and all safe drop locations.
• If still missing, contact us. We will investigate with the carrier and assist you with replacements or claims.

If a parcel is confirmed lost by the courier, we will assist you with a suitable resolution based on the situation (Replacement or Refund).

Damaged Packages

If your package arrives damaged, please contact us immediately after delivery and share photos of:

• The packaging
• Shipping label
• Damaged item

Our support team will review the issue and assist you accordingly.

Incorrect Items

If you receive the wrong item, please contact our team and we will work quickly to resolve the matter.

8. Customer Responsibilities

To ensure smooth delivery, customers are expected to:

• • Provide complete and accurate shipping details at checkout.
  • Monitoring tracking updates after dispatch
  • Being available to receive the parcel 

• We are not responsible for delays caused by:

• Incorrect addresses provided by the customer
• Failed delivery attempts
• Courier disruptions outside our control

However, we will always do our best to support and guide you if any issue arises.

9. Our Commitment To Transparency

At The Street Jackets, we believe customers deserve honest and clear communication.

• We clearly explain shipping costs, timelines, and policies without hidden conditions.
• Customers are notified immediately if there are any changes or unexpected delays.
• Shipping related problems are treated with urgency and fairness to protect customer trust.

10. Contact Us For Shipping Support

If you have any questions regarding shipping, delivery updates, or tracking assistance, our support team will be happy to help.

Brand Name: The Street Jackets
Phone: +44 7828 707674
Email: support@thestreetjackets.com
Customer Support Hours: Monday – Friday | 9 AM to 5 PM UK Time
Address: 89 Broomfield Road Herne Bay CT6 7BB United Kingdom

We are always happy to assist our customers and address any shipping-related concerns professionally and respectfully.